Privacy Policy

1. Introduction

Pawsure Pets ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Payment card details processed securely through Stripe (we do not store full payment card details)
• Pet Photos: Images you upload for personalisation of memorial products
• Order Details: Pet names, memorial dates, and tribute messages you provide for customisation
• Communication Data: Messages you send us through our contact form or email

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Create personalised memorial products according to your specifications
• Send order confirmations and shipping notifications
• Respond to your enquiries and provide customer support
• Improve our products and services
• Comply with legal obligations

4. Information Sharing and Disclosure

We share your information with third parties only in the following circumstances:

• Service Providers: We share information with Stripe (payment processing) and Prodigi (manufacturing and fulfilment) to complete your orders
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your payment information is processed securely through Stripe's PCI-compliant infrastructure. Pet photos are stored securely on Amazon S3 with restricted access.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information and pet photos are retained for at least 7 years to comply with Australian tax and business record-keeping requirements.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: